If it hasn't happened to you, you've heard the stories. Facebook can suspend or disable your account at any time with or without warning and/or explanation. Although there are some legitimate reasons and spammers who should be banned, most of the time honest users are victim.
There are a number of problems here:
1. No account should be suspended or disabled without a specific reason. Facebook cannot simply say that your account has been flagged because of a violation of our Terms of Service (TOS), in which case the user must look through a list of things they may have done, and, if they can't find the reason, are helpless.
2. A warning should be sent out before the account is suspended or disabled. A warning with adequate response time must be sent out and must include the specific violation of Facebooks TOS.
3. Facebook needs real customer support. Have you ever noticed how hard it is to contact Facebook about anything? All contact forms and email addresses are hidden away and there is no number to call.
We've entrusted Facebook with a lot of our information. Our groups, our schedules, our friends, messages, pictures, videos, etc, etc, etc. They can't have the power to remove us and erase all of our stuff for no reason!
Please join this group in protest:
http://www.facebook.com/group.php?gid=111455542032
Where to contact Facebook:
http://www.facebook.com/help/contact_generic.php
Facebook, Inc.
471 Emerson St.
Palo Alto, CA 94301-1605 United States
Phone: (650) 543-4800
Fax: (650) 543-4801
http://www.facebook.com
Facebook, Inc.
200 Paul Avenue,
San Francisco, CA 94124
Phone: (415) 467-2300
E-mails
info@facebook.com
disabled@facebook.com
There are a number of problems here:1. No account should be suspended or disabled without a specific reason. Facebook cannot simply say that your account has been flagged because of a violation of our Terms of Service (TOS), in which case the user must look through a list of things they may have done, and, if they can't find the reason, are helpless.
2. A warning should be sent out before the account is suspended or disabled. A warning with adequate response time must be sent out and must include the specific violation of Facebooks TOS.
3. Facebook needs real customer support. Have you ever noticed how hard it is to contact Facebook about anything? All contact forms and email addresses are hidden away and there is no number to call.
We've entrusted Facebook with a lot of our information. Our groups, our schedules, our friends, messages, pictures, videos, etc, etc, etc. They can't have the power to remove us and erase all of our stuff for no reason!
Please join this group in protest:
http://www.facebook.com/group.php?gid=111455542032
Where to contact Facebook:
http://www.facebook.com/help/contact_generic.php
Facebook, Inc.
471 Emerson St.
Palo Alto, CA 94301-1605 United States
Phone: (650) 543-4800
Fax: (650) 543-4801
http://www.facebook.com
Facebook, Inc.
200 Paul Avenue,
San Francisco, CA 94124
Phone: (415) 467-2300
E-mails
info@facebook.com
disabled@facebook.com
